Contact Us

We answer every message. If something has gone wrong, tell us before you ask your bank, because we can almost always fix it faster.

Support

What to contact us about

• A contact did not reply. Ask for it back under the reply guarantee.
• A payment problem. Send the date and the amount and we will trace it.
• Reporting a member or a companion. Send the profile name and what happened. We investigate every report and we do not tell the other person who reported them.
• Your verification is taking too long. Documents are usually reviewed within a few hours during working hours.
• Deleting your account or your data. Do it yourself from your account page, or write from your registered email address.
• Verifying without Aadhaar. We can verify you with a passport, driving licence or voter ID instead.

Reporting something urgent

If you feel unsafe or believe a crime has taken place, contact the police first on 112 (women's helpline 181, cyber fraud 1930). Then tell us, so we can suspend the account and preserve the records.

Grievance officer

Appointed under the IT (Intermediary Guidelines) Rules, 2021 and the Digital Personal Data Protection Act, 2023. The full process and timelines are on the grievance page.

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