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This policy explains exactly when you get your money back, when you get a contact back, and when you get neither. It applies to every membership sold on SaathWala.
The 48-hour reply guarantee. If you reveal a companion's contact details and they do not reply to you within 48 hours, tell us and we put that contact back into your balance. You can spend it on somebody else. There is no limit on how many times you can claim this.
We also remove companions who repeatedly fail to reply, so the problem does not reach the next member.
Contacts are valid only for the period of the plan you bought. If your plan gives you ten contacts over thirty days and you use four, the remaining six expire at the end of the thirty days.
One exception: if you re-buy the same plan while your current one is still active, your unused contacts carry over and the period extends. Buying a different plan replaces the current one and does not carry contacts over.
Every membership is a single payment. We never store a standing instruction against your card and we never charge you again without you choosing to buy. There is nothing to cancel, so nothing can be charged by mistake.
You can close your account at any time from your account page, or by emailing hi@saathwala.in. We delete your profile and personal data as described in our privacy policy. Closing an account does not by itself refund an active membership, unless one of the conditions above applies.
Write to our grievance officer at hi@saathwala.in. We acknowledge every grievance within 24 hours and resolve it within 15 days, as described on the grievance page. You can also contact the National Consumer Helpline on 1915.